Versandkostenfrei ab 24,95 €
2 Gratis–Proben
3–5 Werktage Lieferzeit


To take advantage of the tax free shopping, you have to be an eligible shopper. But what does that mean?
Eligible Shoppers:

You have a permanent residence in a non-EU country
You have a valid long term Visa (more than 3 months) in a non-EU country.
You are older than 18 years

Minimum purchase amount: 25,00 €
Value-added tax Rate: 19% in Germany

Tax free shopping - How it works

1. Purchase

When paying for your purchases at one of our Douglas stores ask the shop staff for a Tax Free Form.

2. Tax Free Form

Before your flight: fill in all the required fields in block letters, using the Latin alphabet. You can also find the needed form here.

3. Customs Desk

Before you check in for your flight, go to the Customs desk and present your completed Tax Free Form, passport, receipts/invoices for the relevant purchase and the purchased products to get a stamp on your Form.

4. Inspection

Make sure the goods are unused and ready for inspection. Don’t pack them away in your check-in luggage as you will need to show them to the Customs Officer.

5. Refund

There are different possibilities to receive the refund:

1. At all major airports there are refund offices displaying the Global Blue Logo. There you can present your stamped and completed Tax Free Forms to receive the refund in cash or to a credit card.

2. You have also the possibility to present the documents in one of our stores during your next stay in Germany. In this case make sure that the documents are stamped.

3. Send us your complete stamped documents (Customs export decleration stamped by customs, invoice for relevant purchase, German bank account - in case of an in-store purchase. For online orders, the refund will be made to the means of payment used) to:

Douglas Kundenservice

Kabeler Str. 4

D-58099 Hagen

Once we have all the documentation, we will refund the VAT.